Maintenance and service support
Forklift truck maintenance and breakdown repairs.
nationwide 24/7 365 coverage
Properly serviced and maintained equipment lasts longer, performs better and is less likely to suffer unexpected downtime.
Our nationwide team of directly employed field service engineers is fully manufacturer trained and equipped to provide quality and excellence in everything we do.
Correct maintenance of your equipment will minimise the chances of breakdowns happening. When breakdowns occur, you need the reassurance that your materials handling equipment provider has the experience, expertise and facilities to get your equipment functioning again in the shortest possible time.
Our in-house service assist system incorporates all of the essential requirements to manage your fleet whilst you concentrate on running your business.
Service and repair
Our service and maintenance packages are flexible and can be tailored to match your specific requirements. At one end of the spectrum, you may only require an annual service inspection and a thorough examination for each truck, or perhaps your needs are such that you would prefer a fully comprehensive program, which includes options such as a battery maintenance plan, fleet management reporting and regular review meetings.
It’s our job to minimise the effect and to get things running again as quickly and effectively as possible. Regular servicing of trucks is beneficial as we can often identify potential problems before they develop into something more serious and more ‘costly’.
ur customer service team is dedicated to delivering the highest levels of customer satisfaction.
- We have invested heavily in ‘state of the art’ systems to optimise our response times and efficiencies
- Our engineers are fully trained and widely experienced, operating from fully equipped vehicles which are fitted with trackers to optimise response times.
We firmly believe this is the key to maximising truck availability.
- Our fleet management system ensures we never miss a service
providing fleet users with detailed efficiencies and running costs
- We will always call you in advance to fix a time which suits you
- Any follow-up work will always be quoted promptly before we carry it out
- Our service centre is targeted to answer your phone call within three rings!
- Guaranteed maximum response time of four working hours from your first call
- We are happy to undertake repairs on all makes of truck
- Out of hours service facilities are available on request
- Over 18,000 line items instantly available for fast response to breakdowns
- TCM genuine parts can be supplied to fit TCM, Nissan and Atlet truck ranges
- Overnight delivery service
- Parts available for all makes of truck including tyres